Refund policy

Return and Refund Policy:

At Lavender Hills, we take pride in crafting and delivering premium, natural Lavender products with utmost care and dedication. We strive to ensure that each item you receive meets the highest standards of quality.

Please note that, as a general policy, we do not offer refunds or accept returns on our products. This policy is in place to maintain the integrity and hygiene of our handcrafted items, given their nature and the personal care products they often represent.

We understand that exceptional circumstances may arise, and we are committed to addressing any concerns you may have. If you receive a damaged or defective product, please reach out to our customer service team within 3 days of receiving your order. We will work diligently to address the issue and find a satisfactory resolution for you.

For any inquiries, concerns, or to report a damaged or defective product, please contact our customer service team at debbypirso@rogers.com with your order number and detailed information about the issue.

Your satisfaction is important to us, and we appreciate your understanding of our return and refund policy as we continue to provide you with the finest Lavender products. Thank you for choosing Lavender Hills for your natural and aromatic needs.