Shipping policy
Effective Date: 28th November 2023
Thank you for choosing Lavender Hills for your natural Lavender product needs. We are committed to providing you with a seamless and efficient shopping experience. Please review our Shipping Policy to understand how we handle the shipment of our handcrafted products.
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Processing Time:
- Orders are typically processed within 1-3 business days. Please note that processing may take longer during peak seasons or promotional periods.
- Orders are typically processed within 1-3 business days. Please note that processing may take longer during peak seasons or promotional periods.
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Shipping Rates:
- Shipping rates are calculated at checkout based on the weight of your order and your delivery location.
- We offer standard and expedited shipping options for your convenience.
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Domestic and International Shipping:
- We currently offer shipping within [your country] and internationally.
- International customers are responsible for any customs fees, taxes, or duties that may apply to their shipments.
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Shipping Providers:
- We partner with reputable shipping carriers to ensure the timely and secure delivery of your order. Once your order has been shipped, you will receive a confirmation email with tracking information.
- We partner with reputable shipping carriers to ensure the timely and secure delivery of your order. Once your order has been shipped, you will receive a confirmation email with tracking information.
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Delivery Times:
- Estimated delivery times vary based on your location and the shipping method selected at checkout. Standard shipping typically takes 3 business days, while expedited shipping options are available for faster delivery.
- Estimated delivery times vary based on your location and the shipping method selected at checkout. Standard shipping typically takes 3 business days, while expedited shipping options are available for faster delivery.
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Order Tracking:
- You can track the status of your order using the tracking information provided in your shipping confirmation email. If you encounter any issues with tracking, please contact our customer service team at debbypirso@rogers.com.
- You can track the status of your order using the tracking information provided in your shipping confirmation email. If you encounter any issues with tracking, please contact our customer service team at debbypirso@rogers.com.
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Incomplete or Incorrect Addresses:
- Please ensure that your shipping address is accurate and complete. Lavender Hills is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Additional charges may apply for address corrections.
- Please ensure that your shipping address is accurate and complete. Lavender Hills is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Additional charges may apply for address corrections.
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Lost or Stolen Packages:
- Lavender Hills is not responsible for lost or stolen packages. Please ensure that the delivery location is secure. If you encounter any issues with the delivery of your package, please contact the shipping carrier directly.
- Lavender Hills is not responsible for lost or stolen packages. Please ensure that the delivery location is secure. If you encounter any issues with the delivery of your package, please contact the shipping carrier directly.
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Returns Due to Shipping Issues:
- If your order is returned to us due to an undeliverable address or other shipping issues, we will contact you to arrange for reshipment. Additional shipping charges may apply.
If you have any questions or concerns about our Shipping Policy, please contact us at debbypirso@rogers.com.
Thank you for choosing Lavender Hills. We appreciate your trust and hope you enjoy our handcrafted Lavender products!